Reason for return

• Delivered item does not correspond to the one ordered
• Item defective, flawed or damaged

  Please add a detailed description of the error and the cause, if known, under " Notes on return".
• Revocation in accordance with Cancellation Policy
• Other (please specify under "Your note")

What can we do for you?

• Exchange for same product
• Refund of the purchase price

Article number

Account owner

Account number

Bank

Bank code

If payment was submitted by PayPal or credit card, you do not need to enter any bank details, since the refund is automatically transferred back to your PayPal or credit card account.

Notes on return

Please note that notes will only be viewed and processed upon receipt of your return.

Just bring your return to any DHL or post office. Since we identify your return by means of the parcel label number, you do not need to enclose any documents.